Privacy Policy – 1x111 Data Protection

1 About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 1x111 in connection with your use of the 1x111 website at 1x111.net and the 1x111 Android application. It covers registration, account management, deposits and withdrawals in PKR, sports betting, Slots, Live Casino, the VIP Programme, and any customer support interactions.

By registering an account or using the 1x111 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with the practices described in this policy, please do not use the platform.

This policy is written in plain Pakistan English and is intended to be clear and easy to follow. We update it from time to time as the platform develops. The current version is always available at /privacy-policy on the 1x111 website, and the effective date is shown at the top of this page.

2 Information We Collect

The personal data 1x111 collects falls into several categories depending on how you interact with the platform:

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, ID document details	Registration & verification
Contact Data	Phone number, email address	Registration
Financial Data	Payment method details, PKR transaction records, deposit and withdrawal history	Each deposit or withdrawal
Account Activity	Bets placed, games played, VIP points, session history	Ongoing platform use
Technical Data	IP address, device type, browser, operating system, app version	Each platform visit or session
Communications Data	Support chat logs, emails sent to support, feedback submitted	When you contact support
Responsible Gaming Data	Deposit limits set, self-exclusion requests, session time preferences	When you use these tools

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where specifically required for responsible gaming purposes — for example, if you request a medical self-exclusion. In such cases, the data is handled with additional care and used only for the purpose stated.

3 How We Use Your Information

1x111 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and maintain your account in good standing on the platform.
• Processing Transactions: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfers, and cards, and to process withdrawal requests back to your verified payment method.
• Delivering Platform Services: To allow you to place bets on Cricket, PSL, T20 matches, Football, Esports and other sports, access Slots games, and use Live Casino features.
• Bonus and VIP Management: To track wagering activity for bonus eligibility, calculate VIP points, manage tier progression, and apply relevant rewards to your account.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, duplicate accounts, money laundering, and misuse of the platform or its promotional offers.
• Customer Support: To respond to your queries, resolve account issues, and communicate with you about your account when needed.
• Responsible Gaming: To apply deposit limits, session reminders, and self-exclusion settings that you have chosen, and to flag accounts where problem gaming patterns are detected.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the performance, design, and features of the 1x111 website and app.
• Legal Obligations: To comply with any applicable record-keeping, anti-money laundering, or other legal requirements.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If your account is flagged by automated systems for fraud or abuse, a member of the 1x111 team reviews the case before any account action is taken.

4 Cookies and Tracking

The 1x111 website uses cookies and similar tracking technologies to make the platform work correctly and to understand how visitors use it. Here is a breakdown of the types of cookies used:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences such as language settings, preferred sports categories, and recently viewed games to make your experience more convenient.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used to improve the platform experience.
• Security and Fraud Prevention Cookies: Help identify unusual patterns that may indicate bot activity, account sharing, or other security concerns.

The 1x111 Android app uses equivalent device-based identifiers and local storage in place of browser cookies to deliver the same functions described above.

5 Sharing Your Information

1x111 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment Processors: When you make a deposit or request a withdrawal, we share the necessary transaction details with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or your bank. These providers process the transaction on your behalf and have their own privacy policies.
• Identity Verification Services: To verify your identity during the account verification process, we may share your submitted documents with trusted third-party verification service providers. These providers are contractually bound to use your data only for verification purposes.
• Game and Software Providers: When you play Slots or Live Casino games provided by third-party software studios, your account identifier and game session data are shared with that provider to deliver the game and record the result. Your full personal details are not shared with game providers.
• Legal and Regulatory Requirements: If required by applicable law or a valid legal process, we may disclose your personal data to the relevant authority. We will only do this to the extent required by law.
• Business Continuity: In the event of a merger, acquisition, or transfer of the 1x111 business, your data may be transferred as part of that transaction. We will notify you in advance of any such change and you will retain your rights over your data.

In all cases where we share data with third parties, we take reasonable steps to ensure those parties have adequate data protection practices in place and that your information is handled responsibly.

6 Data Retention

1x111 retains your personal data for as long as your account is active and for a period after account closure as required for legal, financial, and security record-keeping purposes. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure to meet record-keeping obligations.
• Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Betting and Gaming History: Bet and game records are retained for a minimum of two years from the date of the activity.
• Support Communications: Customer support logs are retained for two years from the date of the interaction.
• Technical and Usage Data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual user.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with your account or identity.

7 Your Rights Over Your Data

As a 1x111 user, you have the following rights in relation to your personal data held by the platform:

• Right of Access: You can request a copy of the personal data we hold about your account at any time. We will provide this within a reasonable timeframe.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You can update certain details directly from your account settings.
• Right to Deletion: You can request that we delete your personal data. We will fulfil this request where we have no legal or operational obligation to retain the data. Note that we may be required to retain certain records — such as transaction history — for legal purposes even after account closure.
• Right to Restriction: In certain circumstances, you can request that we limit the processing of your data while a dispute or request is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format for transfer to another platform.
• Right to Withdraw Consent: Where processing of your data is based on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, contact the 1x111 support team. You can find our contact details in the footer of this page. We will respond to all requests as promptly as possible and in any case within 30 days.

8 Security Measures

Protecting your personal and financial data is a core priority at 1x111. The platform uses the following security measures to safeguard your information:

• All data transmitted between your device and the 1x111 platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form and are never accessible in plain text by any 1x111 team member.
• Payment data — including details related to JazzCash, Easypaisa, Raast, and card transactions — is handled through PCI-DSS compliant payment processing channels.
• Access to systems that process personal data is restricted to authorised personnel only, with access logs maintained and reviewed regularly.
• The platform is monitored continuously for unusual activity patterns that may indicate a security incident.

While 1x111 takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details, and contact support immediately if you suspect your account has been accessed without your permission.

9 Children's Privacy

The 1x111 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been registered by a person under 18, the account will be closed immediately and all associated data deleted.

If you believe a minor has registered an account on 1x111, please contact our support team so we can investigate and take appropriate action promptly. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online betting platforms.

10 Changes to This Policy

1x111 may update this Privacy Policy from time to time as the platform evolves, as new features are introduced, or as legal requirements change. When we make material updates, we will make reasonable efforts to notify registered users — for example, through an in-app notification or a message on the platform.

The effective date at the top of this page always reflects the date of the most recent version. We encourage you to review this policy periodically. Continued use of the 1x111 platform after any update constitutes acceptance of the revised policy.

For any privacy-related questions or requests, please contact the 1x111 support team. Our contact details are in the footer of this page.